Help
Help Lines Near Playtime Casino Wasaga Beach
The help that covers Playtime Casino Wasaga Beach comes from Ontario's provincial services, starting with ConnexOntario, which answers 24/7 at no cost. This page lists each service, how to reach it and what it does.
By the Snowline DeskChecked October 2026
Phone, text and chat
ConnexOntario is Ontario's line for gambling, mental health and addiction. It answers 24/7, and there is no cost to use it. Calls go to 1-866-531-2600. To text, send the word CONNEX to 247247. A chat option runs at connexontario.ca.
In a crisis, the number to call or text is 988, the Suicide Crisis Helpline. It answers 24/7 as well, and it is a separate service from ConnexOntario.
My PlayBreak in Ontario
For Ontario casinos, OLG runs a self-exclusion program called My PlayBreak. A casino break can be set for 3 or 6 months, or for 1 to 5 years. Throughout that term, entry to every Ontario casino is barred, and the break cannot be ended early. To enrol, contact the OLG Support Centre at 1-800-387-0098 or speak with staff at a casino.
The casino on Joseph Drive applies its own rule as well. Anyone self-excluded or trespassed from this casino, or from any Ontario gaming property, may not visit.
Online sites and PlaySmart
iGaming Ontario runs BetGuard, found at betguard.ca. With it, anyone aged 19 or older can self-exclude from all of Ontario's regulated online gambling sites in a single step, OLG.ca among them. Casinos visited in person fall outside it, so a break from the casino floor is handled through My PlayBreak instead. OLG's responsible gambling service is PlaySmart, at playsmart.ca.
A limit and a leaving time
As general advice: every casino game has a house edge, so players as a group lose more than they win over time. A spending limit and a time to leave, fixed before the evening, are easier to keep than ones made on the floor. For a bus rider, the end of local service at 9:00 PM is a hard limit, so the time to leave sits well before it. The floor stays open to 2 AM or 4 AM.
Questions from the off-season
Can ConnexOntario be reached by text message?
It can, by texting the word CONNEX to 247247. The same service takes calls at 1-866-531-2600 and runs a chat at connexontario.ca, 24/7 at no cost.
Is it possible to shorten a casino break once it starts?
No, it is not. A My PlayBreak casino break runs its full term, 3 or 6 months or 1 to 5 years, and cannot be ended early.
Does My PlayBreak apply to online gambling sites?
My PlayBreak is OLG's program for Ontario casinos. Online sites are a separate matter. Through betguard.ca, an adult of 19 or more can be shut out of all of Ontario's regulated online gambling sites in one request, OLG.ca among them. Casinos people walk into are not covered.